Customer Solutions Rep

As a Customer Solutions Representative at Husqvarna Construction, you are responsible for taking direct phone calls from customers and sales reps regarding products and orders. You will also document key information with every point of contact. This position is critical for representing the company as a point of contact to provide solutions for all customers, both internal and external. RESPONSIBILITIES Call Handling & Order Processing Verbally receive information from customer to clarify purpose of call Create order, provide product information, create RGA or refer call to appropriate department, dealer/distributor or sales rep Coordinate with other departments to verify availability of product Recommend product selection of Equipment/Blades based on Product application Administrative Maintain CRM data Process or respond to email correspondence from customer or sales reps Mail catalog to customers as requested Retrieve and send invoice or packing lists as requested Process credit memos/chargebacks Issue Resolution Assist customer with resolution of miss-shipment Communicate territory/customer problems with assigned Sales rep Provide basic technical guidance on products Assist with backorder resolution CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE Solid working knowledge of a call reporting management (CRM) system Solid working knowledge of phone system Ability to read schematics and illustrated parts list Solid ERP system knowledge Working product knowledge Solid knowledge of Microsoft Office products, specifically Excel and Word EDUCATION & EXPERIENCE High school degree or equivalent Solid English verbal and written communication skills At least 2 years' previous call center environment working as CSR At least 3-5 years' previous work experience balancing call center and data entry Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at www.husqvarnaconstruction.com/us/. WE OFFER: A competitive hourly rate. A full benefits package, including medical/dental/vision insurance, at date of hire. A 401(k) with matching and no vesting. An employee purchase discount on Husqvarna products. An education assistance program. Paid parental leave. Tuition assistance / student loan assistance. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Last date to apply: We are continuously accepting applications Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we?re the world?s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger ? and where we have fun together. Learn more about our diversity and inclusion journey here.